Additional Project Support
Our call center services extend far beyond clinical trial recruitment, retention and compliance programs. Additional healthcare
communication services provide customized support throughout the product lifecycle.
Fulfillment Services
Fulfillment programs may be utilized to enhance patient motivation for clinical trial compliance as well as to strengthen brand management in
direct-to-consumer product campaigns. Materials may be personalized to the individual and tailored to specific trials, campaigns, or locations. Options include:
- Clinical trial study brochures
- Patient study kits
- Appointment reminders
- Birthday and anniversary cards
- Personalized letters
- Rebates and coupons
- Business reply cards
Ancillary Services
With a wide range of additional services available, our call centers provide enhanced support to clinical trial sponsors and healthcare
providers to meet the evolving needs of the industry.
- Surveillance: Operators and technologies support observational research to monitor disease prevalence, off-label product use, and
long-term effects
- Pharmacovigilance: Efficient collection and rapid reporting of quality complaints and adverse event information from patients and
providers
- Data Collection: Increasing accuracy and reducing data loss, information is gathered from EDC, ePRO, Web diary, paper CRF, or
directly from patients
- Registries: Data management tools built for warehousing vital data sets accommodate patient databases and national disease
registries
- Help Desk: Step-by-step troubleshooting and support for utilizing data collection technologies is available for patients and
providers
- Health Surveys: Quality-of-life and health surveys measure the effect of disease progression, treatment options, and psychosocial
factors on the well-being of patients
- Site Support: Clinical trial sites are supported through enrollment monitoring, patient tracking, scheduling assistance, and
answering services
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